Privacy Policy

'COCOTRIP' is collecting the following personal information to provide smooth customer consultation and services.

• Required Items: Full name, contact number (phone number), email address
• Optional Items: (For airport pickup) Flight number, other additional requests
• Automatically Collected: Service use record, access log, cookie, access IP information

'The Company' uses the collected personal information for the following purposes:

• Implementation of contracts related to providing travel services and payment settlement
• Securing smooth communication channels such as customer consultation and complaint handling
• Developing new services, providing customized services, and guidance on event information

In principle, after the purpose of collecting and using personal information is achieved, the information is destroyed without delay. However, if it is necessary to preserve it according to the provisions of relevant laws, 'the Company' keeps member information for a certain period set by the relevant laws as follows:

• Records on contracts or withdrawal of subscription: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
• Records on payment and supply of goods: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
• Records on consumer complaints or dispute handling: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

'The Company' has designated relevant departments and personal information protection officers as follows to protect customers' personal information and handle complaints related to personal information.

• Protection Officer: Kim Hyemi
• Email: cocotripkr@gmail.com

If you need advice or report other privacy infringements, please contact the following organizations:

• Privacy Infringement Reporting Center (privacy.kisa.or.kr / 118)
• Cyber Investigation Department of the Supreme Prosecutor's Office (www.spo.go.kr / 1301)
• Cyber Safety Bureau of the National Police Agency (cyberbureau.police.go.kr / 182)